Northwest Chrysler Jeep Dodge

I had been trying to get a new car since November of 2012 but was unable to at that time. I came in on Saturday without much expectations of getting a new car but OH WAS I WRONG. Reese ensured that I didn't leave without a new set of keys. He worked with the finance person to get me a great deal and it was well worth the wait (which wasn't very long). I really appreciate the phenomenal service that was provided not only by him but by the women in the "wrap up department". Overall I had a great experience from begining to end and am very happy with my new vehicle.

anonymous

We had a great experience, he was honest with us and answered any questions we had and knew what he was talking about. We would recommend the dealership and Duke Montross to anyone. When the time comes we would have no problem going back and dealing with you again.

Thanks for making our Jeep buying experience easy and convenient

Anonymous

We have always received outstanding service at Northwest Dodge. Since our first visit Jeremiah was very helpful and patient and went above and beyond to accommodate us with a vehicle we were searching for. Then mike helped us as well and continues to help us the times we have gone. This time we had the pleasure of meeting Duke. He answered all our questions and we could tell he has experience and has lots of knowledge regarding all types of vehicles. We as returning customers feel at home when we walk into nw dodge. We will continue doing business there and of course refer family and friends.

anonymous

I can't express enough how much you and your staff has made my year and my Christmas. Y'all came through for me in a time of great need and I'm completely overwhelmed with the speed, sincerity and concern you have expressed for the gravity of my situation. 

Thank you for asking Jeff to assist me. He was very helpful with my decisions and customizing options. He was sincere, honest and very knowledgeable with all the options and went the extra mile to assure that what I was purchasing is what I really wanted.

I can't say enough about Phil. He also went the extra mile to make sure I had the best financing available and saved me monthly money over my last purchase. His easy going manner made me very comfortable.

Michael too went the extra mile and found some money from my last purchase to be refunded. In my short conversation with him I found him to be a very dedicated individual that really loves what he does. In all, you have a super team I'm sure you're proud of. This is my fourth purchase, and, because you're more than a car dealer, all future purchases will be from the North West Family. I was so overwhelmed with the courtesy and friendliness that I had to ask Jeff to make out my check for me as I was shaking so bad I couldn't write. This sounds like a commercial but it actually happened. Please share this note with your staff. I'm proud y'all consider me part of the family there. This is much more than a purchasing experience, it's a loyal friendship in the making.
 
Best Regards and a Merry Christmas,

Michael Allen

Dear Jim,
 
Thanks for your email. Overall, this was the best car-buying experience I ever had. I have been looking at Wranglers for several months, and along the way decided on exactly what I wanted (color, options, etc.). I found the one I eventually purchased on your web site and, through the web site, made an inquiry.
 
Within minutes, I received a confirmation indicating I would hear from someone, which I did (Jeff Taylor) within about half an hour.
 
In the course of the next two days, Jeff communicated very clearly and respectfully with me while I was also negotiating with two San Antonio dealers.  He stayed present, but did not smother or pressure me. We communicated mostly by text, and some by phone, in a way that was very comfortable for me. Jeff was extremely professional, as was your entire staff including Linda who thoroughly acquainted me with my new vehicle. The closing meeting with your business manager was easy.
 
The one fly in the ointment was that just prior to our orientation by Linda, your photographer backed another vehicle into mine, resulting in damage to the front bumper. Jeff and a manager (whose name I didn't snag, but who was also very professional) saw to it, without hesitation, that my bumper was replaced before I headed back home to San Antonio, and while that took a couple of hours I'd rather not have taken, the important thing is they made it right. Jeff took good care of us during that time, keeping me posted and driving us to a nearby restaurant so we could eat while the repair was being made.
 
As for your photographer, my clear impression was that he was hurried and careless. He seemed rather annoyed that it was an issue, but eventually offered me what came across to me as an obligatory, less-than-sincere apology. I'm thinking you might keep your eye out for a replacement whose demeanor is consistent with your otherwise pretty-perfect culture.
 
In summary, Jim, I am extremely impressed with that culture, which I wouldn't hesitate to describe to a prospective  customer as professional, responsive, price-competitive, friendly, thorough, and customer-oriented. My congratulations to you, and your fellow leaders, on creating and maintaining such an impressive environment. It was a pleasure doing business with you guys and any easy decision to travel to Houston to do so.

Rick McLaughlin,Director of Music

Good Evening,
 
I cannot say enough great things about the service, from my salesman Jerold Jones and then Feras Maayah the sales manager.  I have purchased three Jeeps at another dealership locally, but I was so impressed with the staff at NW willingness to help me and especially their patience while I contemplated spending so much money again for an extended time.
 
I told them what I wanted and instead of fitting my new Jeep with something more expensive they actually gave me options that were less expensive, yet gave the look I wanted!
 
Even at the end once I made it to Moises in finance I did not feel pressured or like I had been sold a line.  Like most people I dreaded the whole process and haggling, it completely surprised me that they kept to my number and did not try to overextend me in anyway.  The lady at the end who gave me my paper plates also stayed after hours without complaint, can't remember her name but LG was the initials.
 
So, from beginning to end it was a positive experience and already I have posted in Jeep People Meetup my experience.  I have never met Sarge but on the site he gave me your name and recommended your dealership......he was spot on!

Laurie L. Christensen

Jim - it actually was a good buying experience.  There was no 6 - 8 hours of car buying.  I think that the whole process took about 3 hours.  Every one that I dealt with was very friendly and seemed to want to help make it so.
 
Briefly, I will tell you how I wound up at your dealership.  I was driving on the Beltway when my 2007 Jeep Wrangler engine died.  I asked to be towed to the nearest Jeep dealership.  I was towed to Northwest Dodge.  I dealt with AJ and I must say that he was very helpful and professional.. The jeep required a new engine.
 
I decided to buy a new vehicle and my sales person was Ninye.  She worked with her manager to get me a deal that I wanted.  Linda Glenwinkle delivered the new Jeep to me.
 
The entire buying experience was quite good.  I would certainly recommend your dealership to anyone.
 

Wayne Crouch

Dear Mr. Hatfield,
 
 I wanted to let you know of the service I have received so far at your dealership. I purchased a vehicle from another place I thought was reputable, it wasn't, was treated poorly, my credit ruined and stuck with a vehicle that was not fixed. I then proceeded to Helfman were I thought I would have been taken care of, was wrong again. I decided to call Chrysler Direct who immediately told me to take it to your dealership Northwest Dodge. I did, and from the time I walked in I was treated as a human being, was offered water and A.J. , Mr. Eric and a couple of technicians came outside and listened to me explain what has been going on with this Jeep.

Your staff has been exceptional to my husband and myself. They have really gone out of there way to make me not worry when I  already have so much going on as it is. I just wanted to let you know that even though my jeep is still there We are  confident in your outstanding employees. I would hope you would share this letter with your staff to let them know you will have a loyal customer from here on out and that We appreciate all the help your staff as done so far
 
                             

Louis and Clrissa Mireles

Dear Mr. Hatfield,
               I had a great experience at Northwest Dodge dealership and was highly impressed by your fleet manager Mr. Ken Baker's professional experties. He is a great salesman and served with the best of his abilities to fulfill our needs. We are enjoying our Chrysler Town and Country thoroughly and appreciate the way he served us. It sure is a great dealership since this is our second mini van bought here.

Shahzad Sheikh

Dear Mr. Hatfield, 

I just wanted to let you know that my sales man "chris"  was the GREATEST!!!  He is so polite, friendly & caring.  If he didn't have an answer to our questions he went & found out the answer.  I could just go on & on about how wonderful he was to us.  

Tamala Stephens,

I have to honestly tell you that when I started shopping around for a Challenger I was doing it with an attitude of trepidation and fear.  You see I have never had a positive experience when purchasing a new car at dealerships.  It was always a battle to get what I want or what I could afford, but your salesman Howard Walther and your dealership made it so easy and pressure free I can say that I will be returning to you if and when I need it.  From the moment I logged on to your website your staff was knowledgeable and friendly.  Their continuing deligence to make sure I had all I needed and all questions answered made me feel as if I was an important PERSON, not just another customer.  Thank you for all of your service and care.  By the way, I am a Cy-Fair ISD teacher and you can guarantee that I will be recommending your dealership to all of my colleagues.

Daniel Montanes

Jim,
 
Overall everything went very smoothly.  As I purchased the truck on a Saturday, it was very busy.  William Thomas had originally walked the parking lot with me the previous Saturday.  He showed me literally every Ram 1500 on the lot.  With his help describing the various features, I was able to narrow it down to precisely what I wanted.  I wasn't ready to purchase at the time and he was great to work with.  He knew the truck well and focused on the information I needed rather than just trying to sell me a truck that day.  To be clear, if he had pressured me, I would have ended up going to Tomball Dodge as I had already gotten online quotes that were very competitive.
 
I came back the following Saturday to test drive.  William had multiple customers he was taking care of.  He worked with Dan Paxton who set me up with the test drive and took care of me the rest of the day.  I really appreciate the teamwork because, as a customer, I have no desire to get caught up in who gets credit for the sale.
 
Dan was very busy as well that day with multiple customers but he kept things moving and I was able to complete the purchase.  To be clear again, Dan was absolutely busting his butt for me, several other customers, and most impressive several employees who asked for his help in the middle of the chaos.  
 
I wanted to take the time to compliment both Dan and William.  They took great care of me.  I should also add that although I didn't finance, the F&I guy went through the process timely and efficiently.  I was ready to go drive my truck.
 
Thanks,
 

John Green

Good Afternoon Mr. Jerold Jones!
      Just wanted to stop by and say Thank You for providing my son with excellent Customer Service. This was my son's first time to purchase a vehicle from a dealership and "Yes" it was an experience just shopping around. When he decided to buy, I told him not to purchase on instinct, but to take time, look around and go with the best deal. He did shop around at other dealerships and I am too embarrassed to mention their names, but we left because of poor, poor customer service. When I say poor, I mean POOR. I now see why these dealerships don't have their doors open for long. Well when we decided to look on the internet, because he was too tired and beat up from shopping around, he found Northwest Chrysler Jeep Dodge. He did find the car he wanted and went to the dealership to accomplish his mission. Because of you taking the time to listen and guide him thru the necessary steps to purchase that vehicle, his mission was a success! I will keep your business card available and when my family, friends, co-workers are shopping for a car, I will defiantly refer them to you. Again Thank You for your time and professionalism when dealing with customers! Please pass this on to your Manager to share with your team.

Lisa Longoria,TCPSO Financial Clearance

This was the best car buying experience that I ever had ! Thank you! I will refer you to family and friends. Thanks!!!!

Charles Weaver

Good afternoon Roy,

I was told that an oil change, tire rotation, and inspection will take 30 minutes 45 maximum. After an hour and a half I asked if there's an issue with my car. The service rep informed that it's in the shop but hasn't been started yet. The crew will return from lunch in about an hour and that's when they'll start the job. I asked to pull my car and cancel the order they quickly pulled it out. The service manager came out and explained that everyone eats lunch once a day and it's mandatory. He then followed that by saying, "sorry for having to be here dealing with this and that he's going to comp my next visit". I told him that it's not about money or time but about customer service and the lack of it. This is why I now have a business relationship with Northwest Dodge.

 

Helfman Dodge was terrible in regards to customer service and I was hesitant to do business with another Dodge dealership/service center. When I walked into your location the negative feelings were quickly replaced with comfort and more importantly ? trust. Thank you for having the pride, passion, and drive to be great at your position. I will not do business with another service center but Northwest Dodge. Sorry for the long email but I felt you need to understand the whole story to understand why I'm grateful and appreciate your service. Thank you.

Juan Sanchez,

Juan Sanchez,Mbile One Auto Sound

Jim,
I am writing this letter to thank you and the Northwest Dodge staff for their exceptional customer service when buying my new 2012 Dodge Challenger.  I would like to note both Carole Alomepe and Michael J. Lilley were particularly helpful with getting me in the car I have always wanted.  The attention to detail from Carole offering me a water when I arrived to Michael assisting in getting the best finance rate available for me is why I chose to buy my vehicle from Northwest Dodge.  Once again I can't thank you enough for all of your help and I am sure your dealership will be very successful with the hardworking and dedicated staff you have.
Thanks,
Nick Loucks

Nick Loucks

I recently visited Northwest Dodge for the first time last week. I had a recall and some simple services I needed completed. I was greeted by A.J. who was extremely welcoming and helpful. What I liked most about his service is that he kept me in the loop and even called me with some needed services that my truck needed and even when he had bad news on why he couldn't inspect my truck due to the repair guy unhooked my batter, he still called nand told me and was honest about what happened and even volunteered to drive the truck fro me to get it to pass since it was the dealerships's fault. I also was surprised when I picked up my truck to find it washed and his card inside that said thanks for visiting please come back soon for that needed service. I can only say due to his great service I will start using your dealership where in the past I stopped using dealerships due to poor service most of them have. He didn't treat me poorly because I didn't spend a lot on this visit. He is definitely an attribute to your staff and I'm not sure if he is part of your management team but is not he should train people in your industry.

Sincerely,
Danielle and Steve Sanders

Danielle and Steve Sanders

Ken was great to work with. No BS and no hassles. I would recommend him and NW Dodge to anyone.

Thanks,
Craig Beirne

Craig Beirne

Thank you. We had a great experience so far. Carole has been wonderful. She is so sweet and very helpful. We felt like she went above and beyond to help us with our purchase. We look forward to coming back to your dealership for maintance and also referring friends and family who are looking to purchase a vehicle to your dealership. Thank you so much.
 
Sincerely,
Stephanie Quinlan

Stephanie Quinlan

Hi Mr. Hatfield,

I appreciate the assistance Mr. Eric Arguello and Mr. Enrique Lance provided to my daughter and me.
They were very knowledgeable and helped us to find the perfect Jeep. We are excited and grateful!

Your site and merchandise was beyond our expectations. I agree there were no hassles towards the
car purchase.  We are sharing our experience with our family and friends too.

Thank you very much.

Sincerely,
Sylvia Reyes

Sylvia Reyes

I am glad to get this email about the service.  Thank you for staying in touch with customers.
I was actually going to contact or write you anyway.

I went to Jiffy Lube for an oil change, transfer case and front and rear differentials on 12/31.  They put the wrong fluid in the transfer case and forgot to put friction modifiers in the differentials.  The Jeep was not driveable and got towed to your dealership.  I just picked up the Jeep on FRI, with Jiffy Lube paying for these repairs.  As you can imagine, January was a month of talking with Jiffy Lube, their insurance company, rental car, and your dealership.

I worked with Matt Randall and am thankful to have connected with him.  The moment he heard news from the insurance, etc.- he would contact me.  He would even contact me during the lulls to say I wasn't forgotten.  Each experience was professional, kind and calming.  He is on top of his game.

I'm considering bringing the Jeep to your dealership for everything- even oil changes, going forward due to the pleasant experience I had there, through an unpleasant situation.

If you have questions or would like further information, feel free to contact me.
In the meantime, I wanted to write you about the 'top notch' experience I had working with Matt.

With regards,
Amy

Amy Walker

Amy Walker

Jim,
I had a great buying experience at Northwest.  Ken Baker was fantastic with every step of the process.  I'm enjoying my new Rubicon and took it offroading just yesterday with the Houston Jeep People.  I'll definitely be talking good things about Northwest to all the potential Jeepers I meet.

Thanks again,
Will Newland

Will Newland

Brett,
I specifically asked for your contact information regarding a recent car purchase I made.
 
I was lining up to purchase a used Jeep from another dealership than Northwest. I stopped by when I saw a similar used model in the lot and thought I would try it to ensure I liked the year and model before going on and purchasing the other.
 
Please know that your team at Northwest was excellent in working with me right from the start. They quickly overcame my deep suspicion of car sales people through their honesty and sincere interest in ensuring I got what I wanted. They were highly knowledgeable of the advantages/disadvantages of the different choices I was dealing with. They understood when I told them that I  had to have overnight to think about the decision; never once pressuring me (a sure deal killer for me). The financial team worked hard to get me very good terms and warranties. Everyone treated me as if I was becoming a family member and not just buying a car. Boy, am I satisfied with the package I wound up with and thankful I didn't go with the other, older vehicle. I attribute all this to your staff at Northwest. I got what I consider a far better deal and far better vehicle than what I was headed towards
 
Special thanks to Mathew, my sales person for how hard he worked with me and sincerely steered me to the right deal.  Rodger on finance for getting such good rates, and Howard (I am not sure if he does anything, but he really spent time with me making me feel part of the family. All great people. When I asked for the general manager, he quickly came to see me and ensure I had the information I needed (hence, this note).
 
As a matter of background, I have been a professional for over 35 years and worked from Engineering to Sales and Marketing to Management. I purchased at least 12 new cars in my life (not to mention all the new cars deals I walked away from). In comparing all those previous experiences to what I just went through, this was clearly the finest. And trust me, should I have had issues, anyone in screaming distance would have known. Instead, I will be recommending Northwest to anyone I know is looking for a car. 
 
In closing, I want to thank you for the excellent organization you have put in place at Northwest. You are clearly a leader beyond the P/L statement. You have more than just a great business model, you offer a lesson in values. 
 
Regards,
George Anthony

George Anthony

Roy,
 
I received your letter in the mail today and you beat us to the punch regarding the service we received at Northwest dodge. We live in south Houston. To be precise we live 2 LIGHTS from our local Chrysler dealer, only 3 miles away from the house. Your probably wondering if this is the case how I received a letter From Northwest dodge which is 42 miles from my house ( Thanks google! )
 
We purchased a 2009 Dodge Journey from another local dealer in 2010 after we had our son. That was our first mistake. Ever since we have had this vehicle it has been bad issue after issue not only with the vehicle but as well with the dealership. Not to get into the past but can you believe that they actually sold us a vehicle that we were not even allowed to test drive?! Should be illegal, BUT since it was our first car as a married couple and trying to act "grown up" we didn't want to involve any outside party, which was our first mistake but back on topic.
 
Our Journey's transmission started jerking and having issues, we found out we had a warranty when we went to re-finance the car ( yup, didn't even know we had one, that's right) So i called to get in for a "diagnosis" as they said. 2 1/2 weeks later my car had STILL not been seen. I had appointments which i showed up to and found out someone called in sick, come in later this week, I came and they had no room, they don't take appointments, they are overbooked, yada yada yada I heard it all. I finally called the warranty company frustrated and they put me on hold, spoke to you, and then directed me to speak to Steven Fleckenstine.
 
And ever since then Me and my husband have been ranting and raving about the service we received at your dealership. My husband spoke with you and you told us to come on down there to get the vehicle diagnosed. On our way I received a call from Steven to let me know that 290 was at a standstill and he offered an alternative route to your dealership. Once we arrived we were met instantly and Steven had Pete from the shop ride with my husband to diagnosis the problem. Once the problem was detected Steven explained the whole process to my husband of what was going to happen from here and 5 minutes later Enterprise was at the dealership to pick us up to get our rental.
 
Our Journey was in the shop for almost 2 weeks. Within that time frame Steven called my husband Almost every 3 or 4 days to give him updates on the status of what was going on. We were NEVER left in the dark, NEVER had to wonder what was going on, and quite frankly were never concerned because of the service we received at this point. When our vehicle was ready Steven called with our total charges and even explained we could drop the rental car off at the dealership so we only had to make 1 stop.
 
Your dealership, Your service, and Steven completely changed the way we feel about car dealerships & Dodge.With us having such a bad experience at our local dealer we we just figured all dealerships were like this, but we were blown away by Northwest dodge. Being treated the way we were by your dealership has built a loyal relationship with our family and we even expressed to Steven that we will be bringing our vehicle there to be serviced and when we are in the market for a new car we will be sure to come to you first. Thank you for running such a great dealership and the AMAZING customer service we received. As stated you beat me to the letter first but I wanted to let you know I am also sending a letter to Chrysler/Dodge regarding my amazing experience. Thank you again and god bless
 

Casey & Jason Cardona

Hi Jim,
What a fabulous way to start a new day, and a new year.  Your heart is so big, and I count it a privilege to call you a brother, and a partner in the work of God to make life better for kids in Cy-Fair.  You have truly made a huge difference in many lives of at-risk children today.  Thank you again, and I'll see you at 2 p.m. with bells on my toes.

May God bless you and keep you and all your champions there at Northwest Dodge!

Godgrey Hubert,Foundry Church

Jim,
 
You've done an AMAZING job with the last two events you've hosted.  I know that I look forward to anything you have up your sleeve in the future.  You can let Bobby or I know what you have going on and we'll do everything we can to put it out on our Patriot Guard calendar.
 
Thank you SO much for all you do for our military and community!  You are an inspiration, and your dedication is beyond words.  Many blessings upon you and your family.  Merry Christmas to you, if we don't see you before then.
 
With sincere gratitude

Stefanie Halvorson

I just completed the survey and want to tell you that we are glad to have come over to NW Dodge and purchased my new truck for the 3rd time in 4 years. Yes I have purchased 3 trucks from you guys after going to Spring Chrysler Jeep Dodge first to get one. All 3 times they have not been able to work out a deal with me and have came to you guys and with much success driven out with what I wanted and not what a sales person was trying to sell me?

Jeff Taylor the sales person who assisted me and the wife was outstanding as was the manager who was on duty that night. Sorry can't remember his name but sure remember his great attitude and honesty. As I told Spring Chrysler Jeep Dodge before they have lost all my business from new car purchase to service. They are only 5 minutes from my house but I rather make the 30 to 40 minute drive to NW Dodge in order to continue and get / receive the great customer service provided by your dealership and people. I regret ever getting into a Ford at Planet Ford which I only owned for two months and also ever stopping by Spring Chrysler Jeep Dodge first.

I am 100% dedicated to NW Dodge now and in the future and to Chrysler, Dodge and Jeep vehicles since it is all we have owned and purchased brand new in 7 years. 100% satisfied. Your dealership and people can teach both Planet Ford in Spring and Spring Chrysler Jeep Dodge how to actually deliver Customer Service and Satisfaction and not just car sales and numbers. Look forward to the next great experience at NW Dodge in a couple of months or sooner when we come back to NW Dodge to see Jeff and purchase my son his vehicle.

May also want to let Chrysler Group and Owner / management at Spring Chrysler Jeep Dodge that it is very unprofessional to put down, back mouth a competitor (NW Dodge) who is selling the same product (Chrysler) vehicles. I just emailed Chrysler to let them know.

Thank you,
PR, JUNE

PR, June

Jim,  You are doing a great job and there are going to be some happy Children and Parents because of your efforts.

John Collins

Mr. Hatfield, my name is Tim McKeand and yesterday my wife Karen and I purchased a 2012 Jeep Wrangler Unlimited Rubicon from your dealership.
Maggie Prokos and Feras Maayah assisted us.  We arrived at the dealership on Tuesday afternoon to look at vehicles and we were allowed to take one home overnight to test drive it after a lot of indecision on our part as to colors.  We finally made our decision on the color combination on Wednesday and drove home on Thursday evening with our new Jeep, even after getting it delivered to Northwest from Lafayette, LA when Northwest didn't have exactly what we wanted in stock.

I expect that you may occasionally hear complaints in your position but I wanted to be sure that in our case you get some positive feedback.  Maggie was very friendly, positive and most importantly she was attentive to our needs and promptly did everything to get the transaction completed in the smoothest manner possible.  Feras was also excellent about giving us exactly what we wanted.  When he couldn't find factory original black leather for our silver Rubicon, he suggested Katzkin leather which could be installed in the exact color and style that we wanted. He allayed my concerns about Katzkin quality by showing us another vehicle that happened to be on the lot which had the same leather package we were considering.  Of course, the transaction pricing was good which is essential, but the way he handled that part of the transaction was much appreciated.  There was no complaint or runaround about honoring my Tread Lightly discount (I encountered that at another dealer closer to home, which prompted me to come to Northwest in the first place).  And he also gave us a fair price on my trade-in without a lot of negotiation.  From start to finish it was the easiest, smoothest and fairest car purchase I have ever made, which I directly attribute to Maggie and Feras.

I will recommend my friends to Maggie and Feras with no reservations, and if the rest of your dealership is staffed with such customer service oriented employees, you truly have a remarkable operation.

Best regards,

Tim McKeand

Tim McKeand

To Northwest Chrysler, Jeep, & Dodge Ram,
   
    Just wanted to write about my great buying experience I had during the purchase of my new Dodge truck. I have bought many vehicles during my life and I must state that this was the most stress free purchase I have ever had. I enjoy purchasing new vehicles, but hate the process. The main reason I am writing this letter is because of the wonder experience to include the process during this purchase.              
    It started with the warm welcome I received from the General Manager, Jim Hatfield when he saw me in uniform (US Army). He greeted me and welcomed me to his dealership. He took some time to talk about me and thank me for my service. He assured me that I would be well taken care of and that I would have a hassle-free buying experience. That made me feel very comfortable and put me at ease. He then referred me to one of his Sales Representative, Andrew Gillard (Chief), who was very knowledgeable. He took the time to find out what my needs and wants were, and then he pulled the types of vehicles I was interested in to the front parking lot. We test drove each of the vehicles and then allowed me some time to take the vehicles out on my own to really get a feel for the vehicle. Again, a no pressure experience.
    The entire buying experience, from start to finish was great. I would highly recommend Northwest Chrysler Jeep Dodge Ram dealership everyone. I just want to say thank you for making this buying experience a wonderful experience. I will be back.



                           
                     

Joe Gomez

Jim,
My wife Donnah and I made a deal on a beautiful new Town & Country Limited Saturday night; it is our first minivan. We had a very positive buying experience with Ron Johnson; we would grateful it if you personally would let him know that we appreciated his professionalism during our buying experience at Northwest.
As a matter of fact, Donnah and I were impressed with each of the employees we dealt with while at your dealership. Working with Howard Walther was a pleasure and Miguel Garcia also impressed us while completing the financial paperwork to seal the deal on Monday.
We are in our sixties and still value low key bargaining methods, honesty and a no nonsense, but courteous approach to seller/buyer dealings. Fortunately for us, your dealership seems to also place importance on these methods; so, we ended up feeling like we had come to the "right place" Saturday.
Thanks for your leadership in helping to provide Houstonians with a quality Chrysler-Dodge-Jeep dealership and a chance to have a positive buying experience.
Sincerely,
Larry & Donnah Jones

Larry & Donnah Jone

My name is Randy Jones and I wanted  to congratulate you on having an employee such as Ray Barrera.  I have been using your Chrysler service dept. for a number of years but prior to working with Ray had not been happy with the service.  I have used a number of different service writers, but NONE have had the prompt follow up, attention to detail, and personality of Ray.  He has done a great job for me, thus my friends and I will only ask for him when we come in.  Thanks again for having Ray as part of your team.

Randy Jones

I bought my wife a Grand Caravan in Dec '07 from Northwest Dodge, and the experience told me I'd never be back. I knew I'd be buying myself a Wrangler Memorial Weekend, so I started shopping in April. I went to several dealers in the Houston area except NW Dodge, unsuccessfully. Went to a club meeting with the TX4WD Tomball/Conroe chapter, and a Houston Jeeper told me I had to go back to NW Dodge and speak with Jim. "He sponsors our club and the Wounded Warriors". So I went back to NW Dodge, and was pleasantly surprised. They had new owners, a new manager, and a new attitude since my last visit there. I made the deal I wanted, got the Jeep I wanted, and was actually pleased with my new Jeep purchasing experience. I have to thank the TX4WD Tomball/Conroe Chapter and The Houston Jeep People for talking me into going back to NW Dodge. It was low pressure, comfortable, and I saved a couple thousand dollars (Thank You Tread Lightly)! I will be back to get my wife the 20-- Grand Caravan when the time comes.

Anonymous

I have bought many cars in my lifetime and when I find a good salesman, I stay with him. I havefound that salesman at Northwest Dodge and as long as he is there I will continue to return with all my car needs. The service is great and the people there make you feel at home ad you know you are more than a customer, you are part of the family.

Jack C.

Thank you for offering this survey. I have just had one of my best experiences buying a car... EVER!!! Ken was absolutely Perfect to work with. He gave me just enough information to let me make my own decisions and not the 'pushy' salesman I experienced at another dealership. Loved Him. Also the Sales Manager, Sterling was everything you would want in a Manager. With a winning team like these guys, I will definately refer my friends to your location. And on a seperate note. I live in southwest Houston and drove to the 290 location because of these incredible gentlemen.
Thank you to Northwest Dodge.

Vicky Hayes

Jeff Taylor's attitude with a haggling customer was terriffic. he was very understanding, not pushy, but made the deal. I see why he has been the top Salesman for every month this year. Northwest Dodge should really appreciate having Jeff on staff.

Anonymous

I had a great experience at the dealership and my salesman was on top of his game. I believe I received the best possible deal considering the circumstances. I would send anyone I know to Northwest Dodge for a new car purchase. I appreciate the honesty and the exceptional assistance I received from Doug Daniels.

Anonymous

I haven't bought a new car in nearly 10 years. One of the reason it took me so long to walk back into another Dealership was I just didn't want to deal with the STRESS.
Once I stepped onto your lot i was ready for the long stressful ordeal. But it never came...i was totally amazed how times have changed in the car business. I have to admit it was nothing like I had imagined. I had expericed the newage of car buying, Pleasureable not stressfulI. Thanks to everyone at Northwest Dodge who made these changes possible. I will rave to all my friends and family about Doug and Northwest Dodge. Thanks again.
 

Faron Benoit

Jim,

Hello.
I would like to take this time to thank Northwest Dodge and especially Raymond (my salesman) who did
an outstanding job with me shopping and purchasing the exact truck I've been looking for.

He really made a difference with our shopping experience which we greatly appreciated.

This is the second truck I've bought from you guys and have nothing but great admiration for the way
ya'll handle business, good professional none hassle business just the way I like it.

I really am very pleased with my truck!
Thank you and have a great day,

Frank Velasquez

Frank Velasquez

One word EXCELLENT! I will be sure to recommend the dealership and specially Erick and Natalie to everyone I Know! Thanks again.

J. John Gonzalez